Privacy Policy

This Privacy Policy explains how RideMio ("RideMio", "we", "us" or "our") collects, uses, shares and protects your information when you use our mobile applications, websites and services, including rides, food delivery, parcel delivery and vehicle rentals (collectively, the "Services").

By creating a RideMio account or using our Services, you agree to the practices described in this Privacy Policy. If you do not agree, please do not use the Services.

We collect information to provide safe, reliable and personalised Services. This includes:

• Account information — your name, phone number, email address, profile photo and password.
• Location data — precise GPS location of riders and drivers before, during and after a trip, used for matching, navigation, pricing and safety.
• Trip and order data — pickup and drop-off points, routes, timestamps, items ordered and delivery details.
• Payment information — wallet balances and transaction history; card and payment details are processed securely by our payment partners and are not stored in full by RideMio.
• Device and usage data — device model, operating system, app version, IP address and how you interact with the app.
• Communications — messages and calls made through the app between riders, drivers and support, which may be recorded for safety and quality.

We use your information to operate and improve the Services, including to:

• Connect riders with nearby drivers and merchants and facilitate your trips and orders.
• Calculate fares, process payments and issue receipts.
• Provide navigation, live tracking and accurate arrival estimates.
• Keep the platform safe — verifying identities, detecting fraud and responding to incidents.
• Send you service updates, receipts, promotions and support messages.
• Analyse usage to improve features, reliability and customer experience.

RideMio does not sell your personal data. We share information only as needed to deliver the Services:

• With drivers and riders — limited details (such as name, photo, pickup location and contact via masked numbers) are shared between matched parties to complete a trip or delivery.
• With merchants and delivery partners — order details necessary to prepare and deliver your order.
• With service providers — payment processors, mapping, cloud hosting and analytics partners who act on our behalf under strict confidentiality obligations.
• For legal reasons — when required by law, regulation, legal process or to protect the rights, safety and property of RideMio, our users or the public.

We apply administrative, technical and physical safeguards designed to protect your information, including encryption in transit, access controls and number masking between riders and drivers.

While we work hard to protect your data, no method of transmission or storage is completely secure. We encourage you to keep your account credentials confidential.

We retain your information for as long as your account is active or as needed to provide the Services, comply with our legal obligations, resolve disputes and enforce our agreements. When data is no longer required, we delete or anonymise it.

Depending on your location, you may have the right to:

• Access, correct or update the personal information in your account.
• Request deletion of your account and associated data, subject to legal retention requirements.
• Control app permissions such as location, notifications and contacts from your device settings.
• Opt out of promotional communications at any time.

To exercise these rights, contact us using the details in the "Contact us" section below.

The Services are not intended for individuals under the age of 18, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us so we can take appropriate action.

We may update this Privacy Policy from time to time. When we make material changes, we will notify you through the app or by other reasonable means. Your continued use of the Services after the changes take effect constitutes acceptance of the updated policy.

If you have questions about this Privacy Policy or how we handle your data, contact our privacy team at privacy@ridemio.com, or reach out via our Contact page. We're here to help.